Privacy Policy

Nuvora operates this store and this website, including the data, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our store uses Shopify technology, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed, as set out in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean any information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live and what is permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, telephone number and email address.

• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the items you view, add to your basket, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.

• Communications with us, including information you provide in your communications with us, for example, when submitting a customer service request.

• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information, including information relating to your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

• Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

• From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide you with the Services, including processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews and providing you with a personalised shopping experience.

• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or post, as well as showing you online advertisements for products or services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action regarding potential fraudulent, illegal, dangerous or malicious activity, and ensure the security of our services.

• Communicating with you. We use your personal information to provide customer support, respond to your requests, provide our services effectively and maintain our business relationship with you.

• Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, suppliers and other third parties that provide services on our behalf, such as payment processing, data analytics, customer support, cloud storage, order management and shipping.

• With business and marketing partners to provide marketing services and show you advertisements.

• When you direct us, request us or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of third-party integrations.

• With our affiliates or, generally, within our corporate group.

• In connection with a business transaction, to comply with applicable legal obligations, enforce the applicable Terms of Service or policies, and protect or defend the Services, our rights and the rights of our users or other individuals.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in different countries.